This policy explains how cancellations, refunds and billing disputes work for the services offered on fitvisia.com, a website operated by NovaremCo LLC. It forms part of our Terms of Service. If your signed proposal or services agreement (the "Proposal") contains different terms, the Proposal prevails.
1. Nature of our services
We sell professional services to businesses: strategy, creative production, ads management, media buying, landing pages and funnels. Our fees pay for time, expertise and work performed. We do not sell physical goods through this Site.
2. Cancelling an ongoing engagement
- Unless your Proposal states a minimum term or a different notice period, you can end a monthly engagement at any time by letting us know by email at contact@fitvisia.com, thirty (30) days in advance.
- We keep working on your account until the end of that period.
- When the engagement ends, we hand over the paid Deliverables and remove any access you granted us, at your request.
3. Refunds
| Fee type | Refund policy |
|---|---|
| Monthly retainer | Invoiced at the start of each month. A month that has started is not refunded, as our team is already working on your account. |
| Set-up and onboarding fees | Non-refundable once the audit has started. |
| Creative and page production (project fees) | Fully refundable if you cancel before work starts. Once work has started, fees are due for the work performed and any non-cancellable third-party costs (talent, stock licenses, tools). |
| Deposits | Refunded in full if we are unable to start the engagement for reasons attributable to us. |
If we fail to deliver a service described in your Proposal and do not remedy the issue within a reasonable time after your written notice, we will refund or credit the fees paid for the undelivered portion of that service.
4. Revisions
Each Proposal states the number of revision rounds included for creative and page deliverables. We will work with you to reach a result that matches the approved brief; dissatisfaction with campaign performance alone does not give rise to a refund, since advertising results are not guaranteed (see our Disclaimer).
5. Billing questions and disputes
If you believe an invoice is incorrect, please contact us in writing within thirty (30) days of the invoice date. We will review your request and reply within ten (10) business days. Approved refunds are issued to the original payment method within ten (10) business days of approval. We ask that you contact us before initiating a chargeback, so that we can resolve the issue quickly.
6. Contact
NovaremCo LLC (Fitvisia) · contact@fitvisia.com · 8 The Green, Suite A, Dover, DE 19901, United States